Exchange and Return Policy

The customer has the right to exchange within 7 days only and return within 3 days from the date of arrival of the shipment to you.

Required:

1- The product must be in its original condition and has not been used, and it has all the labels torn and undamaged, and it must be wrapped in the original cover.

2- Products that cannot be exchanged or returned (underwear and accessories after being used or opened - shipping cards and prepaid cards)

3- The customer shall bear the shipping costs in case of replacement and return, if any.

4- Refund is for returned products only, and other fees such as shipping fees or payment on receipt fees are not refundable.

Return/Exchange Fee Cost

The cost of return and exchange fees varies with shipping companies according to what is agreed upon with the companies and is transferred to one of our bank accounts

Shipping company anywhere

No return fee.

Replacement + Return steps:

You can submit a request for replacement or return via WhatsApp (+966558501911) that includes the following data:

substitution

• Invoice number (order number)

• customer name

• Reason for replacement

• The name of the product to be replaced with providing us with the required size, color and quantity

• You will be informed of the method of re-ordering and serving you directly once you receive your order and ensure the integrity of the piece and its accessories.

take back

• Invoice number (order number)

• customer name

• Reason for return

• The name of the product to be returned

• (Bank name + IBAN number + account holder name) * The name of the account holder must match the bill holder

In the event of additional inquiries, you can contact the number (+966558501911) by calling during official working hours or on WhatsApp 24 hours.